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For help, bug reports, or subscription questions — email us directly. Include your device model and OS version if reporting a technical issue.
Email SupportThe app isn't silencing my phone when I enter a sacred place.
Make sure location access is set to "Always Allow" in your device Settings → Sacred Silence → Location. Also check that the specific place is saved in the app's Map tab. On some Android phones (Samsung, Xiaomi, Huawei), battery optimisation can prevent background location — disable battery restrictions for Sacred Silence in your phone settings.
How do I restore a purchase after reinstalling?
Open Settings in the app and tap "Restore purchases." This links your active subscription back to your anonymous app ID. Make sure you're using the same Apple ID or Google account the subscription was purchased on.
Why does the app need "Always" location access?
Sacred Silence needs to detect when you enter or leave a sacred place even when the app is closed. This requires background location. Your location is processed entirely on your device and never sent to any server. See our Privacy Policy for full details.
Can I add a place that isn't in the app?
Yes. Open the Map tab, tap the + button, and drop a pin anywhere on the map to add a custom location. You can adjust the geofence radius to control how close you need to be before the phone silences.
How do I cancel my subscription?
Subscriptions are managed by the App Store or Google Play — Sacred Silence cannot cancel them directly. On iOS: Settings → Apple ID → Subscriptions → Sacred Silence. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions.
Location data © OpenStreetMap contributors, available under the Open Database License (ODbL).